Frequently Asked Questions
Everything you need to know about shopping with Montigo Malaysia Official.
How long does delivery take within Malaysia?
Standard delivery within Peninsular Malaysia typically takes 2 to 4 working days, while deliveries to Sabah and Sarawak may take 5 to 7 working days via our trusted courier partners.
What is the warranty policy for Montigo products?
All Montigo drinkware comes with a 2-year limited warranty covering manufacturing defects and vacuum insulation issues. Please ensure you register your product on our official website after purchase.
Are Montigo bottles BPA-free and safe for hot drinks?
Yes, all Montigo products are 100% BPA-free and made from high-quality 18/8 stainless steel. Our double-wall vacuum insulation is designed to keep beverages hot for up to 12 hours and cold for up to 18 hours.
Can I return or exchange my order?
We offer a 7-day return policy for unused products in their original packaging if they are found to be damaged or incorrect upon arrival. Please contact our support team with your order ID to initiate the process.
What payment methods do you accept?
We accept various secure payment methods including major credit/debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets such as GrabPay, Touch 'n Go eWallet, and ShopeePay.
Do you offer personalization or engraving services?
Yes, we offer custom name engraving for selected bottle series. You can select the 'Personalize' option on the product page to add your name or a special message before adding the item to your cart.