Returns & Refunds Policy

At Montigo Malaysia Official, we strive to ensure your home essentials arrive in perfect condition. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and photos of the item you wish to return.

• 2.
  Wait for Approval

  Our team will review your request within 2-3 business days and provide a Return Authorization (RA) number if eligible.

• 3.
  Pack and Ship

  Securely pack the item in its original box and ship it back to our Kuala Lumpur warehouse using a trackable courier service.

• 4.
  Receive Your Refund

  Once the quality check is complete, we will process your refund to the original payment method within 7-10 working days.